How Can We Help You?

A professional counselor is a master’s—or Ph.D.-level mental health provider approved by the state to diagnose and treat mental health conditions. A professional counselor can also help with relationship conflicts and other non-medical concerns. The exact title of a professional counselor’s license can vary by state, but some of the most common are Licensed Mental Health Counselor (LMHC), Licensed Professional Counselor (LPC), Licensed Clinical Professional Counselor (LCPC), and Licensed Professional Clinical Counselor (LPCC).

Licensed Psychologists are highly trained mental health providers who perform therapy and psychotherapy sessions. Typically, to be a Licensed Psychologist, one must earn a doctorate in psychology (PhD or PsyD), complete 2-3 years of post-graduate training, and meet other rigorous qualifications to become licensed in the specific state in which he or she will practice.

A Licensed Marriage and Family Therapist (LMFT) is a licensed mental health specialist with training and experience in helping married couples, domestic partners, and families overcome obstacles. These providers can treat mental health concerns and address family system and relationship problems, and they are trained to help improve relationship and family dynamics.

A Licensed Clinical Social Worker is a master’s—or Ph.D.-level licensed mental health professional skilled in performing various services associated with assessing, diagnosing, treating, and preventing mental health disorders and other disruptions to one’s mental health and well-being. 

Yes, Headlight accepts most forms of HSA and FSA Cards.

You should expect that your claim will be processed within 30 days.

Headlight will file an insurance claim for you. If you prefer to do it yourself, please check your health insurance card for your insurer’s website or a phone number to obtain information about filing a claim.

Headlight is in-network with most major insurance companies; therefore, the copay will be determined by your insurance company.

Kindly contact our Care Coordinators at 1-800-930-0803 to arrange a rescheduling of your appointment.

There is a 24-hour cancellation policy. We understand that emergencies happen, and although a 24-hour notice is greatly appreciated, please call our Care Coordinators to see if there will be an exception, which will occur on a case-by-case basis.

Our clinicians will be happy to preschedule several appointments in advance.

Your prescriber and you will choose a pharmacy that is convenient for you.

Our clinicians include both physicians (MD/DO) and nurse practitioners (PMHNP/DNP).

Yes, once you complete an initial evaluation, you will always have appointments with the same clinician at every time.

Our prescribing clinicians refill medications as appropriate during scheduled visits. If there are issues with your medication, we do our best to ensure that orders are filled in 72 hours.

The decision to bring a friend or family member to your therapy session is ultimately up to you and your therapist. It is important to discuss this with your therapist beforehand to determine if it may impact your therapy.

Therapy is right for everyone. Therapy can help you improve your relationships with your family, friends, and self. Taking care of your mental health is a sign of strength, and seeking to better oneself is an empowering choice.

Typically, Headlight’s therapy sessions are one hour long.

Our Care Coordinators are trained to match you with the therapist that is tailored to fit your needs. During our intake process, you will answer questions about your needs and goals for therapy. Our Care Coordinators will handpick an expert therapist best suited to support you. If at any time you feel like your therapist is not the best match, our Care Coordinators will re-match you for a better fit.

Seeking help is hard, paying for it shouldn’t be. Our goal is to make mental health care affordable and accessible to all, by working with insurance companies to cover mental health services in-network. Over 90% of our clients are getting great care with only a co-pay fee. To check your insurance coverage click here (https://headlight.health/insurance/) or call our Care Coordinators at 1-800-930-0803 for assistance.

During your first therapy session, you can expect to discuss your background, current concerns, and reasons for seeking therapy. The therapist will likely provide an overview of the therapeutic process and work collaboratively with you to establish goals and a plan for future sessions.

We do our best to ensure you feel prepared for your first therapy session. You’ll receive information prior to your appointment on how to adequately prepare, so you feel comfortable and ready to begin. Some things we recommend are:

1. Be comfortable, whether it is finding the right quiet corner or wearing your favorite pair of sweatpants—comfort is key.
2. Have the right tools. If you are doing your session virtually, have your computer, phone, or tablet ready. You’ll receive instructions on how to join your session after scheduling your first appointment.
3. Come prepared. Think about what you want to gain from therapy and jot down your thoughts.
4. Expect questions. Your therapist will ask you open-ended questions like “What brings you in today?” or “How are you?” to get a better sense of who you are and how to support you.
5. Don’t judge. You are brave to take the time and effort to focus on your mental health. There are no rules to your therapy journey, and having an open mind and an open heart are key.

The frequency of therapy sessions depends on your needs and goals, and it is typically determined in collaboration with your therapist. While some people may benefit from weekly sessions, others may find that bi-weekly or monthly appointments suit their needs.

At Headlight, whether you prefer in-person sessions at one of our offices or the convenience of virtual care from the comfort of your own space, the choice is yours. It’s all about what suits you best.

After you book your session, you will receive information about how to access your appointment. You’ll receive information prior to your appointment on how to adequately prepare, so you feel comfortable and ready to begin.

At this moment, we do not offer inpatient services. We understand how difficult it is to reach out and ask for help. For 24/7 emotional support, please call or text 988 for the National Suicide Prevention Lifeline. If you are experiencing a medical or mental health emergency, call 911 or go to your local ER.

Yes, Headlight offers therapy tailored specifically for children, kids, and teens. Our specialized approach is designed to address their unique needs and promote positive mental health development.

Yes, Headlight provides couples therapy to support partners in navigating and enhancing their relationships. Our experienced clinicians are dedicated to helping couples build stronger connections and communication.

Therapy offers a safe and confidential space for individuals to explore their thoughts, emotions, and experiences. During therapy sessions, your Headlight therapist will actively listen and provide guidance and insights to help you better understand yourself, your relationships, and your challenges. Talk therapy can address a variety of mental health concerns, from anxiety and depression to trauma and relationship issues. Headlight’s clinicians are experienced in various therapeutic approaches and techniques and offer in-person or virtual sessions.

Finding the right therapist is so important as it establishes a foundation of trust, creating a safe space for open communication. A well-matched therapist can better understand your individual needs, ensuring personalized support and enhancing the effectiveness of the therapeutic process.

In ongoing therapy, you can expect a supportive and safe space where you can explore and discuss your thoughts, emotions, and challenges. Your therapist will work collaboratively with you to set goals, provide guidance, and help you develop coping strategies for continued personal growth and well-being.

Teletherapy is highly effective, providing the convenience of talk therapy from the comfort of your own space.

In couples therapy, you can expect a safe and supportive environment where both partners work with a trained therapist to address relationship issues. The process involves open communication, conflict resolution strategies, and tools to strengthen the emotional connection, fostering a healthier and more fulfilling partnership.

Couples counseling is beneficial for any couple facing challenges, whether related to communication issues, conflicts, or a desire to strengthen their relationship. Whether you are newly together or have been in a long-term partnership, seeking couples counseling can provide valuable insights and tools for navigating the complexities of a shared life.

Yes, we do offer support for medication management as part of our comprehensive mental health services. Our experienced professionals work closely with you to assess, prescribe, and monitor medications, ensuring an integrated and effective approach to mental health care.

Therapy, often provided by psychologists, social workers, or counselors, involves talking through emotional and psychological challenges to gain insight and develop coping strategies. Whereas, psychiatry, typically led by medical doctors, focuses on the diagnosis and treatment of mental health issues using medication alongside therapy when necessary. While therapy emphasizes conversation and behavioral strategies, psychiatry integrates medication management to address biochemical imbalances in mental health conditions.

Instead of a one-size-fits-all approach, your psychiatric clinician will collaborate with you to determine which medication is best for you.

Yes, you can see a psychiatrist without a referral. We understand that reaching out for help is difficult, so Headlight wants to make the process as simple and accessible as possible.

During your first psychiatry appointment, you can expect a comprehensive evaluation where the psychiatrist will discuss your medical history, current symptoms, and any relevant life factors. They may ask about your goals for treatment and, if necessary, provide recommendations for medication or further therapeutic interventions tailored to your mental health needs.

Unfortunately, at this moment, we are only located in the United States.

In addition to virtual visits, you can see your clinician in-person at one of our Headlight locations. Access our mental health support at various convenient locations, including Wasilla and Anchorage in Alaska, San Diego in California, Greenwood Village in Colorado, Boise and Coeur d’Alene in Idaho, Austin and Tyler in Texas, and Vancouver in Washington.

Therapy is not one-size-fits-all, so our providers use a variety of approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Solution-Focused Brief Therapy (SFBT), Acceptance and Commitment Therapy (ACT), and Exposure Response Prevention (ERP).

Headlight services include therapy, medication management, and Spravato® (esketamine) sessions.

Yes. Services and clinician availability vary depending on the state. Reach out to our Care Coordinators to find the right match for you.

Headlight takes patient confidentiality and privacy very seriously. We are HIPAA compliant and have extra measures in place to ensure our patients privacy is protected.

Headlight is for everyone. Taking care of your mental health is a sign of strength, and choosing to better oneself is an empowering decision. We provide mental health services to those seeking a bright path forward.

Please call our Care Coordinators at 1-866-294-9936 to make an appointment.

Once you call our Care Coordinators, they will note your needs and preferences to handpick a clinician who seems to be the right fit for you. Finding the right therapist is a very personal decision, so if you are not satisfied with your current clinician, we will gladly work with you until you feel you have found your perfect match.

Yes, of course. Finding the right match is very important and highly personal. You need to feel safe and comfortable, so we will work diligently until you are completely satisfied in finding the perfect match. Please reach out to our Care Coordinators at any time if your provider is not the right fit or if you are unsatisfied.

Your safety is extremely important to us. If you are in emotional distress or thinking about hurting yourself, please call the Suicide Prevention Lifeline at 988, or call 911 or visit your local emergency department.

Help is always available. You are not alone, and the hardest part is asking for help. Reach out to a loved one and let them know you are having these thoughts.

Our mission is to deliver mental health services in a way that’s easier and more human for everyone involved.

Headlight and our telehealth platform is HIPAA compliant and follows all HIPAA requirements including, the Privacy Rule. We encrypt data in transit and at rest. All information is encrypted at rest once stored on our servers.

At this moment we are not ADA accessible, however we believe mental health services should be available for everyone, so if you are having difficulty with our website, please call our Care Coordinators at 1-866-294-9936.

Yes, Headlight accepts insurance for mental health care and therapy services. We’re in-network with most major insurers and also facilitate an easy reimbursement process for out-of-network members, making therapy more affordable than ever.

Spravato® is derived from ketamine, a well-known anesthetic, and is administered as a nasal spray that acts quickly, providing rapid relief for anxiety and depression.

Determining whether you are a suitable candidate for Spravato® (esketamine) involves a thorough evaluation by a qualified Headlight clinician. Spravato® is prescribed for individuals with treatment-resistant depression or Major Depressive Disorder that has not responded to other treatments. Factors such as medical history, current medications, and overall health will be considered.

Yes, Spravato® sessions are covered by most major insurance companies.

While using Spravato®, you can expect to receive the medication in one of Headlight’s offices, administered as a nasal spray. After administration, you may experience dissociation, dizziness, or sedation, so it’s important to have someone available to drive you home. Your clinician will provide guidance and monitor your response during and after each session. It is important to discuss any concerns or questions with your provider for a personalized understanding of what to expect during your Spravato® treatment.

Common side effects may include dissociation, dizziness, nausea, and increased blood pressure. It’s crucial to discuss potential side effects and your medical history with your clinician for personalized information and guidance.

Yes, Esketamine, is approved by the U.S. Food and Drug Administration (FDA) for the treatment of treatment-resistant depression and Major Depressive Disorder.

Clinicians go through a 3 step screening process. First their resume and licensure is reviewed by a Clinical Recruiter. After review clinicians will complete a 30-minute screening with a Clinical Recruiter. If the Clinical Recruiter approves, the clinician will then complete a clinical based interview with a Headlight clinician. The Headlight clinician will then decide if we offer the role to the clinician.

Clinicians can go on our career site at headlight.health/join-our-team

Onboarding, enrollment, and credentialing can take up to 90 days.

Clinicians get paid on the 15th and the last day of the month. If they qualify for a monthly bonus this will be paid on the 15th of the month.

As full time W2 employees, our clinicians are expected to prioritize Headlight work. Generally speaking Headlight therapists do not have outside employment. Occasionally we will approve outside work.