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General Question

Can I use my HSA or FSA to pay for Headlight appointments?

Yes, Headlight accepts most forms of HSA and FSA Cards.

How long will it take to get reimbursed?

You should expect that your claim will be processed within 30 days.

How do I submit claims to my insurance company?

Headlight will file an insurance claim for you. If you prefer to do it yourself, please check your health insurance card for your insurer’s website or a phone number to obtain information about filing a claim.

What is the cost for an appointment?

Headlight is in-network with most major insurance companies; therefore, the copay will be determined by your insurance company.

I need to reschedule my appointment

Kindly contact our Care Coordinators at 1-800-930-0803 to arrange a rescheduling of your appointment.

What is the cancellation policy for therapy and/ or medication management sessions?

There is a 24-hour cancellation policy. We understand that emergencies happen, and although a 24-hour notice is greatly appreciated, please call our Care Coordinators to see if there will be an exception, which will occur on a case-by-case basis.

How do I schedule ongoing appointments?

Our clinicians will be happy to preschedule several appointments in advance.

How do I get my medication?

Your prescriber and you will choose a pharmacy that is convenient for you.

What kind of prescribers are on the Headlight network?

Our clinicians include both physicians (MD/DO) and nurse practitioners (PMHNP/DNP).

Will I speak to the same prescriber every time?

Yes, once you complete an initial evaluation, you will always have appointments with the same clinician at every time.

Can you help me refill prescriptions?

Our prescribing clinicians refill medications as appropriate during scheduled visits. If there are issues with your medication, we do our best to ensure that orders are filled in 72 hours.

Can I bring a friend or family member to my therapy session?

The decision to bring a friend or family member to your therapy session is ultimately up to you and your therapist. It is important to discuss this with your therapist beforehand to determine if it may impact your therapy.

How do I know if therapy is right for me?

Therapy is right for everyone. Therapy can help you improve your relationships with your family, friends, and self. Taking care of your mental health is a sign of strength, and seeking to better oneself is an empowering choice.

How long are therapy sessions at Headlight?

Typically, Headlight’s therapy sessions are one hour long.

How do I know which therapist is right for me?

Our Care Coordinators are trained to match you with the therapist that is tailored to fit your needs. During our intake process, you will answer questions about your needs and goals for therapy. Our Care Coordinators will handpick an expert therapist best suited to support you. If at any time you feel like your therapist is not the best match, our Care Coordinators will re-match you for a better fit.

How much does therapy cost?

Seeking help is hard, paying for it shouldn’t be. Our goal is to make mental health care affordable and accessible to all, by working with insurance companies to cover mental health services in-network. Over 90% of our clients are getting great care with only a co-pay fee. To check your insurance coverage click here (https://headlight.health/insurance/) or call our Care Coordinators at 1-800-930-0803 for assistance.

What should I expect during my first therapy session?

During your first therapy session, you can expect to discuss your background, current concerns, and reasons for seeking therapy. The therapist will likely provide an overview of the therapeutic process and work collaboratively with you to establish goals and a plan for future sessions.

How can I prepare for my therapy sessions?

We do our best to ensure you feel prepared for your first therapy session. You’ll receive information prior to your appointment on how to adequately prepare, so you feel comfortable and ready to begin. Some things we recommend are:

  1. Be comfortable, whether it is finding the right quiet corner or wearing your favorite pair of sweatpants—comfort is key.
  2. Have the right tools. If you are doing your session virtually, have your computer, phone, or tablet ready. You’ll receive instructions on how to join your session after scheduling your first appointment.
  3. Come prepared. Think about what you want to gain from therapy and jot down your thoughts.
  4. Expect questions. Your therapist will ask you open-ended questions like “What brings you in today?” or “How are you?” to get a better sense of who you are and how to support you.
  5. Don’t judge. You are brave to take the time and effort to focus on your mental health. There are no rules to your therapy journey, and having an open mind and an open heart are key.

How often should I attend therapy sessions?

The frequency of therapy sessions depends on your needs and goals, and it is typically determined in collaboration with your therapist. While some people may benefit from weekly sessions, others may find that bi-weekly or monthly appointments suit their needs.

Can I have therapy sessions remotely or online?

At Headlight, whether you prefer in-person sessions at one of our offices or the convenience of virtual care from the comfort of your own space, the choice is yours. It’s all about what suits you best.

How do I access my virtual session?

After you book your session, you will receive information about how to access your appointment. You’ll receive information prior to your appointment on how to adequately prepare, so you feel comfortable and ready to begin.

Do you offer inpatient services?

At this moment, we do not offer inpatient services. We understand how difficult it is to reach out and ask for help. For 24/7 emotional support, please call or text 988 for the National Suicide Prevention Lifeline. If you are experiencing a medical or mental health emergency, call 911 or go to your local ER.

Do you offer therapy for children, kids or teens?

Yes, Headlight offers therapy tailored specifically for children, kids, and teens. Our specialized approach is designed to address their unique needs and promote positive mental health development.

Do you offer couples therapy?

Yes, Headlight provides couples therapy to support partners in navigating and enhancing their relationships. Our experienced clinicians are dedicated to helping couples build stronger connections and communication.

What is therapy?

Therapy offers a safe and confidential space for individuals to explore their thoughts, emotions, and experiences. During therapy sessions, your Headlight therapist will actively listen and provide guidance and insights to help you better understand yourself, your relationships, and your challenges. Talk therapy can address a variety of mental health concerns, from anxiety and depression to trauma and relationship issues. Headlight’s clinicians are experienced in various therapeutic approaches and techniques and offer in-person or virtual sessions.

Why is it so important to find the right therapist?

Finding the right therapist is so important as it establishes a foundation of trust, creating a safe space for open communication. A well-matched therapist can better understand your individual needs, ensuring personalized support and enhancing the effectiveness of the therapeutic process.

What should I expect from ongoing individual therapy?

In ongoing therapy, you can expect a supportive and safe space where you can explore and discuss your thoughts, emotions, and challenges. Your therapist will work collaboratively with you to set goals, provide guidance, and help you develop coping strategies for continued personal growth and well-being.

Is teletherapy effective?

Teletherapy is highly effective, providing the convenience of talk therapy from the comfort of your own space.

What can I expect from couples therapy?

In couples therapy, you can expect a safe and supportive environment where both partners work with a trained therapist to address relationship issues. The process involves open communication, conflict resolution strategies, and tools to strengthen the emotional connection, fostering a healthier and more fulfilling partnership.

Who should seek couples counseling?

Couples counseling is beneficial for any couple facing challenges, whether related to communication issues, conflicts, or a desire to strengthen their relationship. Whether you are newly together or have been in a long-term partnership, seeking couples counseling can provide valuable insights and tools for navigating the complexities of a shared life.

Do you provide support for medication management?

Yes, we do offer support for medication management as part of our comprehensive mental health services. Our experienced professionals work closely with you to assess, prescribe, and monitor medications, ensuring an integrated and effective approach to mental health care.

What is the difference between therapy and psychiatry?

Therapy, often provided by psychologists, social workers, or counselors, involves talking through emotional and psychological challenges to gain insight and develop coping strategies. Whereas, psychiatry, typically led by medical doctors, focuses on the diagnosis and treatment of mental health issues using medication alongside therapy when necessary. While therapy emphasizes conversation and behavioral strategies, psychiatry integrates medication management to address biochemical imbalances in mental health conditions.

What kind of medications are prescribed on Headlight?

Instead of a one-size-fits-all approach, your psychiatric clinician will collaborate with you to determine which medication is best for you.

Can I see a psychiatrist without a referral?

Yes, you can see a psychiatrist without a referral. We understand that reaching out for help is difficult, so Headlight wants to make the process as simple and accessible as possible.

What can I expect from my first psychiatry appointment?

During your first psychiatry appointment, you can expect a comprehensive evaluation where the psychiatrist will discuss your medical history, current symptoms, and any relevant life factors. They may ask about your goals for treatment and, if necessary, provide recommendations for medication or further therapeutic interventions tailored to your mental health needs.

Can I receive therapy from Headlight if I live outside of the United States?

Unfortunately, at this moment, we are only located in the United States.

Where are you located?

In addition to virtual visits, you can see your clinician in-person at one of our Headlight locations. Access our mental health support at various convenient locations, including Wasilla and Anchorage in Alaska, San Diego in California, Greenwood Village in Colorado, Boise and Coeur d’Alene in Idaho, Austin and Tyler in Texas, and Vancouver in Washington.

What types of therapy does Headlight offer?

Therapy is not one-size-fits-all, so our providers use a variety of approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Solution-Focused Brief Therapy (SFBT), Acceptance and Commitment Therapy (ACT), and Exposure Response Prevention (ERP).

What services do you offer?

Headlight services include therapy, medication management, and Spravato® (esketamine) sessions.

Do you offer family therapy?

Yes. Services and clinician availability vary depending on the state. Reach out to our Care Coordinators to find the right match for you.

How do you ensure patient confidentiality?

Headlight takes patient confidentiality and privacy very seriously. We are HIPAA compliant and have extra measures in place to ensure our patients privacy is protected.

Who is Headlight for?

Headlight is for everyone. Taking care of your mental health is a sign of strength, and choosing to better oneself is an empowering decision. We provide mental health services to those seeking a bright path forward.

How do I make an appointment?

Please call our Care Coordinators at 1-866-294-9936 to make an appointment.

What is the process for getting matched with a therapist?

Once you call our Care Coordinators, they will note your needs and preferences to handpick a clinician who seems to be the right fit for you. Finding the right therapist is a very personal decision, so if you are not satisfied with your current clinician, we will gladly work with you until you feel you have found your perfect match.

Can I change providers if I’m not satisfied with my current therapist or medication manager?

Yes, of course. Finding the right match is very important and highly personal. You need to feel safe and comfortable, so we will work diligently until you are completely satisfied in finding the perfect match. Please reach out to our Care Coordinators at any time if your provider is not the right fit or if you are unsatisfied.

What if I’m suicidal or in a crisis?

Your safety is extremely important to us. If you are in emotional distress or thinking about hurting yourself, please call the Suicide Prevention Lifeline at 988, or call 911 or visit your local emergency department.

Help is always available. You are not alone, and the hardest part is asking for help. Reach out to a loved one and let them know you are having these thoughts.

What is Headlights Mission?

Our mission is to deliver mental health services in a way that’s easier and more human for everyone involved.

Are Telehealth visits HIPAA compliant?

Headlight and our telehealth platform is HIPAA compliant and follows all HIPAA requirements including, the Privacy Rule. We encrypt data in transit and at rest. All information is encrypted at rest once stored on our servers.

Is Headlight web accessible for disabled users?

At this moment we are not ADA accessible, however we believe mental health services should be available for everyone, so if you are having difficulty with our website, please call our Care Coordinators at 1-866-294-9936.

Do you accept insurance for therapy sessions?

Yes, Headlight accepts insurance for mental health care and therapy services. We’re in-network with most major insurers and also facilitate an easy reimbursement process for out-of-network members, making therapy more affordable than ever.

What is Spravato® (nasal esketamine)?

Spravato® is derived from ketamine, a well-known anesthetic, and is administered as a nasal spray that acts quickly, providing rapid relief for anxiety and depression.

Am I a good candidate for Spravato®(esketamine)?

Determining whether you are a suitable candidate for Spravato® (esketamine) involves a thorough evaluation by a qualified Headlight clinician. Spravato® is prescribed for individuals with treatment-resistant depression or Major Depressive Disorder that has not responded to other treatments. Factors such as medical history, current medications, and overall health will be considered.

Will my insurance cover my sessions?

Yes, Spravato® sessions are covered by most major insurance companies.

What should I expect while using Spravato®?

While using Spravato®, you can expect to receive the medication in one of Headlight’s offices, administered as a nasal spray. After administration, you may experience dissociation, dizziness, or sedation, so it’s important to have someone available to drive you home. Your clinician will provide guidance and monitor your response during and after each session. It is important to discuss any concerns or questions with your provider for a personalized understanding of what to expect during your Spravato® treatment.

Are there side effects?

Common side effects may include dissociation, dizziness, nausea, and increased blood pressure. It’s crucial to discuss potential side effects and your medical history with your clinician for personalized information and guidance.

Is it FDA approved?

Yes, Esketamine, is approved by the U.S. Food and Drug Administration (FDA) for the treatment of treatment-resistant depression and Major Depressive Disorder.

How are the clinicians verified?

Clinicians go through a 3 step screening process. First their resume and licensure is reviewed by a Clinical Recruiter. After review clinicians will complete a 30-minute screening with a Clinical Recruiter. If the Clinical Recruiter approves, the clinician will then complete a clinical based interview with a Headlight clinician. The Headlight clinician will then decide if we offer the role to the clinician.

How do I apply as a Headlight Provider?

Clinicians can go on our career site at headlight.health/join-our-team

How long is the onboarding process?

Onboarding, enrollment, and credentialing can take up to 90 days.

How often do I get paid?

Clinicians get paid on the 15th and the last day of the month. If they qualify for a monthly bonus this will be paid on the 15th of the month.

Is it possible to be a Headlight therapist while also doing other work?

As full time W2 employees, our clinicians are expected to prioritize Headlight work. Generally speaking Headlight therapists do not have outside employment. Occasionally we will approve outside work.

Are you ready to start your mental health journey? Reach Out